Privacy Policy
At Chennai Mart, we respect your privacy and are committed to protecting the personal information you provide while using our website.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and delivery address
- Order details
- Payment-related information
- Photographs and customization details submitted for personalized products
- Information you provide through WhatsApp, email, phone, or other communication channels
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Create personalized products according to your requirements
- Process payments
- Arrange shipping and delivery
- Contact you regarding your order
- Provide customer support
- Handle returns, refunds, cancellations, and complaints
- Improve our website, products, and services
- Send promotional communication where permitted or requested
3. Customer Photographs & Customization Information
For personalized products, photographs and other information provided by customers are used for designing and producing the ordered product.
We will take reasonable steps to protect such information and use it only for legitimate business purposes related to the customer's order and services.
4. Payment Information
Payments may be processed through third-party payment service providers. We do not intend to store your complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials on our servers.
Payment information is handled by the respective payment gateway according to its applicable policies.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and measure advertising or marketing performance.
6. Third-Party Services
We may use third-party services such as payment gateways, courier/logistics providers, website analytics services, advertising platforms, and communication services to operate our business.
These services may process information according to their respective privacy policies.
7. Data Security
We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain customer information for as long as reasonably necessary to fulfil orders, maintain business and transaction records, comply with applicable legal requirements, resolve disputes, and provide customer support.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will be published on this page.
10. Contact Us
For questions regarding this Privacy Policy, please contact:
Chennai Mart / Happy Hunt
Phone: +91 93612 09421 / +91 80720 86171
Email: happyhuntgifts@gmail.com / thechennaimartinfo@gmail.com
Address: Iswaran Nagar Main Road, Amman Murugan Nagar, Melma Nagar, Mangadu, Chennai, Tamil Nadu – 600122, India